GOOD TO KNOW

Questions,
meet clear answers.

The essentials about referrals, visits, insurance, supplies, and mobile coverage.

Restoration mobile wound-care team
01How can I refer myself or a patient?+

Patients may self-refer. A primary-care referral is not required. We can also accept a referral slip or an internal referral from another organization, and we send regular progress updates to the patient’s primary-care provider.

02Who provides care?+

A licensed provider sees patients at least weekly so instructions stay current, debridement can be performed when needed, and testing can happen promptly.

03What treatments do you use?+

Treatment may include sharp debridement, wound vacs, UltraMIST painless debridement, advanced biologics, compression devices, and wound specimen PCR or culture testing.

04How soon can a new patient be seen?+

We strive to see new patients within 72 hours after receiving the referral or contact information. Same-day coordination may sometimes be possible for special discharge situations.

05How are supplies handled?+

We can order durable medical equipment through insurance. When home health is involved, we coordinate supplies and stagger visits to support continuous care.

06Can you work with home health agencies?+

Yes. We can manage the complete wound-care cycle or co-manage with home health using staggered visits and coordinated billing.

07Which insurance plans do you work with?+

The practice works with Medicare, Medicaid, Medicare Advantage, commercial insurance, and VA plans. Coverage and authorization vary, and our team helps with the approval process.

08Where can care be provided?+

Care can be provided in a patient’s home, living facility, or another place they are staying when eligibility requirements are met.

09What is the mobile coverage area?+

Core coverage includes Kootenai County, Treasure Valley, Liberty Lake, Spokane Valley, and Spokane. Scheduled facility days may extend beyond these areas.

10When should I seek help for a wound?+

Seek professional care when a wound is severe, covers a large area, shows signs of infection, or involves the face, joints, bone, tendons, or nerves. Call 911 for an emergency.